How does Propzora protect my money?
Funds go into a ring-fenced escrow account held by a financial partner — separate from Propzora and inaccessible to any party until the agreed conditions are met and both sides confirm the deal is complete.
Who pays the escrow fee?
By default the fee splits equally between buyer and seller, but it's negotiable — both parties can agree on a different split when opening the escrow.
How and when is the seller paid?
Once conditions are met and the buyer confirms release, funds are disbursed to the seller's verified bank account — usually within 1–2 business days.
What happens if the deal falls through?
Buyer funds are returned within 48 hours. Any disclosed fee for verification work already done may still apply — there are no surprise deductions.
Can I cancel an escrow after funding it?
Yes, before release conditions are triggered — it just needs both parties to agree, or a dispute ruling in the buyer's favour. Once funds are released, it can't be reversed.
How do I raise a dispute?
Open the transaction and tap "Raise a dispute." Describe the issue and attach evidence — both parties are notified and Propzora reviews the case.
My KYC was rejected — what now?
This usually means the ID photo was blurry, cropped or expired. Resubmit a clear, unexpired, fully-framed photo from Settings.
How long does escrow usually take?
Most property escrows close in 7–21 working days, depending on how quickly document verification and inspections wrap up.
